Our Galleries are temporarily closed due to current coronavirus restrictions. All affected ticket holders will be contacted. We look forward to welcoming you back again soon.
For your visit, please:
- book a FREE time slot in advance
- bring and wear a face covering
- arrive on time with your mobile tickets, we are unable accommodate visitors who arrive more than 15 minutes late
- sanitise hands on entry (we’ll provide the sanitiser)
- observe physical distancing
- follow the one-way route around the gallery
- download the Jennifer Packer exhibition digital guide on the Serpentine app ahead of your visit
- bring your own headphones and smartphone
- visit our facilities page for up to date access information
- note there is no access to public toilets; there are toilets available in the park opposite the Serpentine Gallery. Please speak to our team for directions.
Please only come if you can travel safely, and note group size is limited to a maximum of four people.
Importantly, if you are sick or fall into one of the vulnerable groups then you must postpone your visit.
How do I find out about ticket releases?
Tickets will be released in two week blocks – sign up to our Serpentine newsletter or follow us on social media to be the first to hear about Serpentine free exhibition tickets, events, films, interviews and podcasts.
What if I want to visit but haven’t booked a ticket?
You may be able to visit the gallery without booking in advance during quieter times mid-week. Staff will be able to advise you on arrival and you may need to wait before entry.
To avoid disappointment, you must book in advance for busier times such as weekends, school holidays and bank holidays.
When can I visit and for how long?
The gallery is open 10am-4pm, Tuesday to Thursday. We are closed from 23 December 2020 to 4 January 2021.
The last ticketed entry into the gallery is at 3pm. The gallery closes at 4pm. Visit duration is limited to 1 hour.
Your safety is our priority; we’re continuing to limit numbers so that you can maintain social distancing inside the gallery.
What if I can’t make it?
If you can’t make your visit for any reason, please cancel so another visitor can see the exhibition.
What if I’m late?
We are unable to accommodate visitors who arrive more than 15 minutes late.
How many tickets can I book?
A maximum of four tickets and one time slot is available per booker. We will cancel individual orders that exceed group allocation or number of time slots.
Please note that the capacity restrictions mean that you will be waiting outside before the time of entry, and we are unable to provide shelter from the weather! If you bring an umbrella, you will not be able to take it through the exhibition, but there will be a space for you to leave them, and collect when you exit. We do not operate a cloakroom at the Serpentine.
Support the Serpentine
As a charity, we need your help to continue our work more than ever. Please donate through our website or when you visit to help keep our programmes free and open to all.
NHS Test and Trace
We have a responsibility to share your contact details with the NHS Test and Trace service if required, as a result of someone who has tested positive for COVID-19 having listed the galleries as a place they recently visited, or because the galleries have been identified as the location of a local outbreak of COVID-19. NHS Test and Trace provide assurance that they will only ever use the data provided to them for this specific public health purpose, and that they will handle the data in line with the highest ethical and security standards.