Contact us

General Enquiries

Visitor Experience Information Desk
Tel: 020 7402 6075
Email: [email protected]


We welcome visitor feedback! It helps us to continually improve our visitors’ experiences and informs our decision-making processes. We want to make sure you enjoy your visit and that you come back to see us again.

Our specially trained staff are on hand to speak with you regarding all aspects of your visit, from discussing the exhibition and artworks in detail to listening to any comments or concerns you may wish to raise regarding your experience with us. In most cases, your queries and concerns can be resolved quickly in person, but in some instances, further information may be necessary.

If you think of something after your visit that you would like to share with us, the quickest way is by telephone. We are open daily from 10am to 6pm and can be called on: +44 (0)20 7402 6075

You may prefer to send us your feedback in writing. If a response is required, we will aim to contact you within two working days.

Please email us at: [email protected]

Please write to us at:
Visitor Feedback
Serpentine Galleries
Kensington Gardens
London W2 3XA
United Kingdom

We welcome all visitor feedback and carefully consider any compliments, suggestions or complaints that we receive. We will share it with the relevant departments within the Serpentine Galleries with the aim of improving our processes and policies or simply praising staff for a job well done. We will respect your privacy and will resolve your concerns to the best of our ability. For more information, please read our Feedback and Complaints Policy and Procedure – October 2020.

Contact us

Director and executive support

Chief Executive Officer
Bettina Korek: 0207 298 1507

Artistic Director
Hans Ulrich Obrist: 020 7298 1543

Chief Operating and Financial Officer
Monica Varriale: 020 7298 1504

Executive Team

Executive Assistant to Chief Operating and Financial Officer
Gemma Burke: 020 7298 1521

Executive Assistant to Hans Ulrich Obrist
Lizzie Cottrell: 020 7298 7555

Personal Assistant to Hans Ulrich Obrist
Laura Louise Algar: 020 7298 1508

Strategic Projects Manager
Brittany Stewart: 020 7298 1534


Chief Curator
Lizzie Carey-Thomas

Chief Producer
Jo Paton

Gallery Manager
Mike Gaughan

Installation and Production Manager
Joel Bunn

Curator, Exhibitions and Design
Rebecca Lewin

Curator, Exhibitions and Public Art
Melissa Blanchflower

Associate Curator, Exhibitions
Joseph Constable

Assistant Curator, Exhibitions
Natalia Grabowska

Curator, General Ecology
Lucia Pietroiusti

Curator at Large, Live Programmes
Claude Adjil

Assistant Curator, Live Programmes
Kostas Stasinopoulos

Producer, Live Programmes
Holly Shuttleworth

Education Curator
Alex Thorp

Assistant Curator, Education
Jemma Egan

Civic Curator
Amal Khalaf

Associate Civic Curator
Elizabeth Graham

Assistant Civic Curator
Layla Gatens

Arts technologies

Chief Technology Officer
Ben Vickers

Digital Curator
Kay Watson

Assistant Digital Curator
Eva Jäger

CRM Manager
Lisa Benson

Communications, print & digital

Head of Communications
Rose Dempsey: 020 7298 1520

Head of Content
Jesse Ringham: 020 7298 7543

Head of Media Relations
Nadja Coyne: 020 7298 1544

Communications Print Manager
Mary Lehner: 020 7298 1528

Digital Content and Social Media Editor
Róisín McVeigh

Audience Development Officer
Ella Goel

Audience Development Officer (Maternity Leave)
Jacquie Rosenbach: 020 7298 7558

Email: [email protected]

Development, events & commerce

Director of Development