Contact us

General Enquiries

Visitor Experience Information Desk
Tel: 020 7402 6075
Email: [email protected]

For all ticketing enquires please email: [email protected]

Shop Enquiries

Tel: +447741885943

Limited Editions
Email: [email protected]

Exhibition Catalogues & Products
Email: [email protected]


We welcome visitor feedback! It helps us to continually improve our visitors’ experiences and informs our decision-making processes. We want to make sure you enjoy your visit and that you come back to see us again.

Our specially trained staff are on hand to speak with you regarding all aspects of your visit, from discussing the exhibition and artworks in detail to listening to any comments or concerns you may wish to raise regarding your experience with us. In most cases, your queries and concerns can be resolved quickly in person, but in some instances, further information may be necessary.

If you think of something after your visit that you would like to share with us, the quickest way is by telephone. We are open daily from 10am to 6pm and can be called on: +44 (0)20 7402 6075

You may prefer to send us your feedback in writing. If a response is required, we will aim to contact you within two working days.

Please email us at: [email protected]

Please write to us at:
Visitor Feedback
Serpentine Galleries
Kensington Gardens
London W2 3XA
United Kingdom

We welcome all visitor feedback and carefully consider any compliments, suggestions or complaints that we receive. We will share it with the relevant departments within the Serpentine with the aim of improving our processes and policies or simply praising staff for a job well done. We will respect your privacy and will resolve your concerns to the best of our ability. For more information, please read our Feedback and Complaints Policy and Procedure – October 2020.

Contact us

Director and executive support

Chief Executive Officer
Bettina Korek: 0207 298 1507

PA to Chief Executive
Coco Li

Senior Project Manager
Mayumi Tomita

Artistic Director
Hans Ulrich Obrist: 020 7298 1543

Executive Assistant to Artistic Director
Lynne Gemba

Personal Assistant to Hans Ulrich Obrist
Jamie Kodera

Chief Operating and Financial Officer (Interim)
Anupam Ganguli

Executive Assistant to Chief Operating and Financial Officer
Georgiana Hone


Chief Curator
Lizzie Carey-Thomas

Director of Curatorial Affairs and Public Practice
Yesomi Umolu

Head of Production and Delivery
Kit Withnail

Gallery Manager
Mike Gaughan

Installation and Production Manager
Joel Bunn

Production Manager
Halime Özdemir

Production Coordinator
Bea Redweik

Curator, Exhibitions and Design
Rebecca Lewin

Assistant Curator, Exhibitions
Sarah Hamed

Assistant Curator, Exhibitions
Kate Wong

Curator, Exhibitions and Public Art
Melissa Blanchflower

Assistant Curator, Exhibitions
Natalia Grabowska

Assistant Curator, Exhibitions
Chris Bayley

Curator at Large, Live Programmes
Claude Adjil

Associate Curator, Live Programmes
Kostas Stasinopoulos

Temporary Curatorial Assistant
Eva Speight

Temporary Curatorial Assistant
Uma Karavadra

Education Curator
Alex Thorp (Maternity)

Assistant Curator, Education
Jemma Egan (Maternity)

Civic Curator
Amal Khalaf

Associate Civic Curator
Elizabeth Graham

Assistant Civic Curator
Layla Gatens

Senior Editor and Curator of Editorial Projects
Hanna Girma

Content Producer
Fiona Glen

Website and Social Media Editor
Sophia Wee


Arts technologies

Head of Arts Technologies
Kay Watson (Maternity Leave)

Arts Technologies Curator & Co-Department Lead (Maternity Cover)
Eva Jäger

R&D Platform Producer
Alexander Boyes

Arts Technologies Commissions Curator
Tamar Clarke Brown

R&D Strategic Lead & Co-Department Lead (Maternity Cover)
Victoria Ivanova

Communications, print & digital

Interim Head of Audiences
Rose Dempsey: 020 7298 1520

Head of Media Relations
Nicolas Smirnoff

Press Officer
Laura Gosney

Audiences and Communities Manager
Youssra Manlaykhaf

Email: [email protected]

Development, events & commerce

Head of Trusts, Foundations and Government
Michael Taylor

Head of Corporate Partnerships
Octavia Stead: 020 7298 7559

Head of Corporate Relationships
Emma Reyburn: 020 7298 7553

Head of Philanthropy
Eleanor Shakeshaft

Philanthropy Manager
Aristea Rellou

Philanthropy Manager
Lea Herbeth

Philanthropy Executive
Zohra Soorma

Head of Patrons
Antonia Grosse

Patrons Manager
Elinor Lloyd

Patrons Executive
Lydia Dickens

CRM Manager
Lisa Benson

Editions Sales Manager
Tanya Karina Pragnell Lopez: 020 7298 1511

Interim Head of Events
Freddie Huntington

Events Manager
Alex Russell (Maternity Leave): 020 7298 1531

Events Manager
Jordan Page

Events Sales Manager
Sara Winter

RSVP: 020 7298 1503

Email: [email protected]

Email: [email protected]

Finance & HR

Email: [email protected]

Human Resources

Head of Human Resources
Caroline Cromarty

HR Advisor
Charlotte Stevens

HR Consultant
Amanda Keane

Recruitment Manager
Roshni Hirani

Email: [email protected]

Visitor experience

Visitor Experience Manager
Claudia Iorio: 020 7298 7588
[email protected]

Contact the Team
[email protected]
[email protected]