Visitor Experience Information Desk
Tel: 020 7402 6075
Email: [email protected]
PLEASE TELL US WHAT YOU THINK
We welcome visitor feedback! It helps us to continually improve our visitors’ experiences and informs our decision-making processes. We want to make sure you enjoy your visit and that you come back to see us again.
Our specially trained staff are on hand to speak with you regarding all aspects of your visit, from discussing the exhibition and artworks in detail to listening to any comments or concerns you may wish to raise regarding your experience with us. In most cases, your queries and concerns can be resolved quickly in person, but in some instances, further information may be necessary.
GET IN TOUCH AFTER YOUR VISIT
If you think of something after your visit that you would like to share with us, the quickest way is by telephone. We are open daily from 10am to 6pm and can be called on: +44 (0)20 7402 6075
You may prefer to send us your feedback in writing. If a response is required, we will aim to contact you within two working days.
Please email us at: [email protected]
Please write to us at:
London W2 3XA
HOW WE HANDLE YOUR FEEDBACK
We welcome all visitor feedback and carefully consider any compliments, suggestions or complaints that we receive. We will share it with the relevant departments within the Serpentine Galleries with the aim of improving our processes and policies or simply praising staff for a job well done. We will respect your privacy and will resolve your concerns to the best of our ability. For more information, please read our Feedback and Complaints Policy and Procedure – October 2020.