Serpentine Galleries are subject to English data protection legislation in respect of the personal information you submit to us, or which we collect.
1. Who we are
This website is operated by Serpentine Galleries. Serpentine Galleries is referred to in this Privacy Notice as “us” or “we” and you can contact us using the details set out in paragraph 10 below. In this policy we describe the types of personal data which we collect and the uses which we make of it.
2. What is personal data?
Personal data includes all information held in electronic form or manually in a structured filing system relating to a living individual who can be identified from that data (or from that data and other information in our possession) and includes personal contact information and images, such as from CCTV.
3. What personal data do we hold?
We hold personal data which you provide to us – for example;
Supporters / Donors
If you support us, for example make a donation, buy something from our shop, or purchase tickets for an event, we will usually collect:
- Phone numbers
- Email address
- Date of birth
- Bank or credit card details
- Gift Aid status (for donations)
Interests / Events
- Information you provide us about your interests, including the type of news stories you are interested in
- A record of the events you have attended
Website and Communication Usage
If you are attending a Serpentine Galleries event we may also ask you about your access requirements, dietary preferences, your family and spouse/partner details (if they are attending with you).
If you sign up to receive our newsletter, we will usually collect:
- Email address
- Interests / Events
Information you provide us about your interests, including the type of news stories you are interested in.
Visits to our site
When visiting our site, we may automatically collect the following information:
Technical information, including:
- the Internet protocol (IP) address used to connect your computer to the Internet
your login information
- browser type and version
- time zone setting
- browser plug-in types and versions
- operating system and platform
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time)
- products you viewed or searched for
- page response times
- download errors
- length of visits to certain pages
- page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
In addition, we may collect the following personal data from other sources:
We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties including, for example, artists, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and may receive information about you from them.
We may also combine information from other sources with the information you have provided us with the aim of understanding our audiences and delivering the highest quality experience of the Serpentine Galleries.
The sort of information we obtain from these sources might include details of other charities you may support and indicators of your leisure interests and financial status.
Where we use this data, we will always ensure that we are entitled to by reviewing the privacy notice of that third party to ensure that it informs people that their data may be passed to us.
4. Purposes for which personal data is used
We use your personal data for the following purposes:
- Ensure we know how you prefer to be contacted
- We use your personal information to provide you with the information, services, or products you ask for
- We may also use your personal information for other purposes which we specifically notify you about and, where appropriate, obtain your consent
- To ensure that you receive relevant and personalised communications, we will use your data to create an individual customer profile. This may include data you have provided, or which is generated by your use of Serpentine Galleries information, for example contact details, preferences, donor history, and online behaviour
- To allow you to participate in interactive features of our service, when you choose to do so
- To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
- To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Building profiles and targeting communications
We use profiling techniques to ensure communications are relevant and timely, and to provide an improved experience to our supporters and visitors. Profiling also allows us to target our resources effectively.
We do this because it allows us to understand the background of the people who support us and helps us to make appropriate requests to supporters. Importantly it enables us to provide you with communications that are better suited to you while raising more funds, sooner, and more cost-effectively, than we otherwise would.
When building a profile, we may analyse geographic, demographic and other information relating to you in order to better understand your interests and preferences in order to contact you with the most relevant communications. In doing this, we may use additional information from third party sources when it is available. Such information is compiled using publicly available data about you, for example Companies House, listed Directorships or typical earnings in a given area. All this type of profiling is done under our internal processes and procedures that ensure we have the correct permissions to do so.
We may also use this information to help us determine whether and in what ways you might be interested in getting involved in our other fundraising activities.
5. Legitimate interests for the use of your data
We use your personal data, as permitted by the General Data Protection Regulation, where necessary for the following legitimate business interests:
- Supporter care – to respond to enquiries
- To carry out our obligations arising from any contracts entered into between you and us
- We use your personal information to claim Gift Aid on your donations
- We use your information to keep a record of your relationship with us and for internal administrative purposes (such as our accounting and records), and to let you know about changes to our services or policies
- We use your personal information to investigate and respond to, complaints, legal claims or other issues
- To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
- To improve our site to ensure that content is presented in the most effective manner for you and for your computer
- As part of our efforts to keep our site safe and secure.
6. Disclosure of personal data to third-parties
We will not sell your details to any third parties, but we may sometimes share your information with our trusted service providers who are authorised to act on our behalf, our trading companies, and associated organisations who work on our behalf, or whom we work with in partnership.
Our service providers are sometimes based outside of the European Economic Area (EEA), in these instances we will work to make sure their operations are in accordance with GDPR.
The selected third parties include:
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
Analytics and search engine providers that assist us in the improvement and optimisation of our site.
NHS Test and Trace.
We have a responsibility to share your contact details with the NHS Test and Trace service if required, as a result of someone who has tested positive for COVID-19 having listed the galleries as a place they recently visited, or because the galleries have been identified as the location of a local outbreak of COVID-19. NHS Test and Trace provide assurance that they will only ever use the data provided to them for this specific public health purpose, and that they will handle the data in line with the highest ethical and security standards.
Other artistic organisations and venues
7. Retention of personal data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Accordingly, except in respect of provenance data, we use the following criteria to determine the period for which we retain your personal data:
- any statutory limitation period relevant to the personal information; or
- any statutory or regulatory retention period applicable to the personal information.
8. Access and control of personal data
In certain circumstances, you have the following rights under data protection laws:
- access to your personal data;
- rectification of your its personal data;
- restricting the use of your personal data;
- erasure of your personal data; and/or
- objecting to the processing of your personal data.
The circumstances in which you may take any of the above actions are set out in the General Data Protection Regulation.
You also have the right to lodge a complaint with a supervisory authority and, where we request your consent to process your personal data, to withdraw consent at any time by contacting us using the details set out in section 10 below.
9. How do we keep your personal information safe?
We ensure that there are appropriate technical controls in place to protect your personal details. For example, our online forms are always encrypted and our network is protected and routinely monitored.
We undertake regular reviews of who has access to information that we hold to ensure your information is only accessible by appropriately trained staff on a ‘need to know’ basis and for the communicated purposes only.
Although data transmission over the Internet or website cannot be guaranteed to be secure, we and our business partners work hard to maintain physical, electronic and procedural safeguards to protect your information in accordance with applicable data protection requirements.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted (using SSL technology). Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
The payment card information you supply to us for any online transaction is used solely for the purpose of processing that transaction.
We have partnered with Shopify, a leading payment gateway to accept credit cards and electronic check payments safely and securely for our customers. Shopify manages the complex routing of sensitive customer information through credit card processing networks.
The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions
- Industry leading encryption hardware and software methods and security protocols to protect customer information
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
10. How to contact us
If you have any questions about our use of your personal data, please contact us using the details below:
Attn: The Data Co-Ordinator
Address: Serpentine Galleries, Kensington Galleries, London, W2 3XA
11. Changes to this policy
We may update this Privacy Notice from time to time to reflect changes to our usage of personal data.