Contact us

Contact us

General Enquiries

Visitor Experience Information Desk
020 7402 6075
Email: [email protected]


We welcome visitor feedback! It helps us to continually improve our visitors’ experiences and informs our decision-making processes. We want to make sure you enjoy your visit and that you come back to see us again.

Our specially trained staff are on hand to speak with you regarding all aspects of your visit, from discussing the exhibition and artworks in detail to listening to any comments or concerns you may wish to raise regarding your experience with us. In most cases, your queries and concerns can be resolved quickly in person, but in some instances, further information may be necessary.

If you think of something after your visit that you would like to share with us, the quickest way is by telephone. We are open 10am to 6pm Tuesday to Sunday and can be called on: +44 (0)20 7402 6075

You may prefer to send us your feedback in writing. If a response is required, we will aim to contact you within two working days. 

Please email us at:  [email protected]

Please write to us at: 
Visitor Feedback
Serpentine Galleries
Kensington Gardens
London W2 3XA
United Kingdom

We welcome all visitor feedback and carefully consider any compliments, suggestions or complaints that we receive. We will share it with the relevant departments within the Serpentine Galleries with the aim of improving our processes and policies or simply praising staff for a job well done. We will respect your privacy and will resolve your concerns to the best of our ability. For more information, please read our Feedback and Complaints Policy and Procedure 

Directors and Executive Support

Chief Executive Officer
Yana Peel

Executive Assistant to Yana Peel
Rita Alay Libera Del Curto Askenasy: 0207 298 1534

Personal Assistant to Yana Peel
Lizzie Cottrell: 0207 298 1509

Artistic Director
Hans Ulrich Obrist: 020 7298 1543

Executive Assistant to Hans Ulrich Obrist
Laura Macfarlane: 020 7298 7555

Personal Assistant to Hans Ulrich Obrist
Laura Norman: 020 7298 1508


Head of Programmes (on leave)
Lizzie Carey-Thomas: 020 7298 1535

Interim Head of Programmes
Deborah Smith: 020 7298 1535

Gallery Manager
Mike Gaughan: 020 7298 1513

Installation and Production Manager
Joel Bunn: 020 7298 1537

Art and Architecture Curator
Amira Gad020 7298 7579

Exhibition Curator
Rebecca Lewin: 020 7298 1514

Exhibition Curator
Melissa Blanchflower: 020 7298 7574

Assistant Exhibition Curator
Joseph Constable: 020 7298 1538

Assistant Exhibition Curator
Natalia Grabowska: 020 7298 1517

Curator, Live Programmes and General Ecology   
Lucia Pietroiusti: 020 7298 1548

Assistant Curator, Live Programmes
Kostas Stasinopoulos: 020 7298 7585

Producer, Live Programmes
Holly Shuttleworth: 020 7298 7584

Education Curator
Alex Thorp: 020 7298 7575

Assistant Education Curator
Jemma Egan: 020 7298 1516

Assistant Education Curator
Joanna Slusarczyk: 020 7298 7589

Education Projects Curator
Amal Khalaf: 020 7298 7548

Assistant Projects Curator
Elizabeth Graham: 020 7298 1527

Chief Technology Officer
Ben Vickers: 020 7298 7546

Strategic Projects Manager
Sophie Netchaef: 020 7298 1546

Digital Curator
Kay Watson: 020 7298 1529

Assitant Digital Curator
Eva Jäger

CRM Manager
Lisa Benson: 020 7298 7556

Data Coordinator
Claire Johnson: 020 7298 1539

Email: [email protected]

Communications, Print & Digital

Head of Communications
Rose Dempsey: 020 7298 1520

Media and Communications Officer
V Martin: 020 7298 1519

Communications Print Manager
Mary Lehner: 020 7298 1528

Senior Digital Producer
Rosie Cardiff: 020 7298 7583

Digital Content & Social Media Editor
Jacob Dempsey: 020 7298 7543

Audience Development and Communications Executive
Jacquie Rosenbach: 020 7298 7558

Email: [email protected]

Development, Events & Commerce

Director of Development
Anh Nguyen: 020 7298 1505

Head of Corporate Partnerships
Erica Boyer: 020 7298 1532

Corporate Partnerships Executive
Octavia Stead: 020 7298 7559

Grants, Trusts & Foundations Manager
Jon Everall: 020 7402 6075

Head of Patrons
Antonia Grosse: 020 7298 7557

Individual Giving Executive
Cordelia Milward: 020 7298 7593

Development and Planning Officer
Ella Fallows: 020 7298 1522

Editions Sales Manager
Tanya Karina Pragnell Lopez: 020 7298 1511

Prints Assistant
Matt Johnstone

Head of Events
Duncan Welsh: 020 7298 1518

Events Sales Manager
Sara Cash: 020 7298 1533

Events Manager
Alex Russell: 020 7298 1531


RSVP: 020 7298 1503

Email: [email protected]

Email: [email protected]

Finance & HR


Email: [email protected].

Human Resources

Head of Human Resources
Caroline Cromarty: 020 7298 7566

HR Advisor
Susan Arbuckle: 020 7298 7564

Email: [email protected]

Construction & Buildings

Head of Construction and Buildings
Julie Burnell: 020 7298 1541

Senior Facilities Assistant
Lucky Anthony

Facilities Coordinator
Roberto Peralta

Facilities Assistant
Ricardo Garcia

Visitor Experience

Visitor Experience Manager
Claudia Iorio: 020 7298 7588

Visitor Experience Team Leaders

Gonçalo Birra
Rossella Cancelliere
Sam Hewing
Youssra Manlaykhaf
Rahel Aforki

Visitor Experience Assistants

Laoise Meek, Lewis Tizley, Giulia Ponzano, Enaitz Greaney, Catarina Feliciano

Gallery Hosts
Daniel Hatton, Eleanor Turnbull, Emma Gill, Eva Duerden, Francisco Mazza, Jacintha Thomas, Renzo Cioni, Simone De Villiers, Amelia Cullen, Leah Banks

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Serpentine Gallery lobby desk. Photo Copyright:
Directors and Executive Support

Directors and Executive Support



Development & Events

Development & Events

Development & Events 2

Development & Events 2


Harold Offeh We are the real sculptures 6

Harold Offeh

Family Weekend: We are the real sculptures!

Photograph: Manuela Barczewski