Contact us

Contact us

General Enquiries

Visitor Experience Information Desk
Tel: 
020 7402 6075
Email: [email protected]

Feedback

PLEASE TELL US WHAT YOU THINK
We welcome visitor feedback! It helps us to continually improve our visitors’ experiences and informs our decision-making processes. We want to make sure you enjoy your visit and that you come back to see us again.

Our specially trained staff are on hand to speak with you regarding all aspects of your visit, from discussing the exhibition and artworks in detail to listening to any comments or concerns you may wish to raise regarding your experience with us. In most cases, your queries and concerns can be resolved quickly in person, but in some instances, further information may be necessary.

GET IN TOUCH AFTER YOUR VISIT
If you think of something after your visit that you would like to share with us, the quickest way is by telephone. We are open daily from 10am to 6pm and can be called on: +44 (0)20 7402 6075

You may prefer to send us your feedback in writing. If a response is required, we will aim to contact you within two working days. 

Please email us at:  [email protected]

Please write to us at: 
Visitor Feedback
Serpentine Galleries
Kensington Gardens
London W2 3XA
United Kingdom

HOW WE HANDLE YOUR FEEDBACK
We welcome all visitor feedback and carefully consider any compliments, suggestions or complaints that we receive. We will share it with the relevant departments within the Serpentine Galleries with the aim of improving our processes and policies or simply praising staff for a job well done. We will respect your privacy and will resolve your concerns to the best of our ability. For more information, please read our Feedback and Complaints Policy and Procedure 

Director and Executive Support


Artistic Director
Hans Ulrich Obrist: 020 7298 1543

Chief Operating and Financial Officer
Monica Varriale: 020 7298 1504

Executive Team

Executive Assistant to Chief Operating and Financial Officer
Gemma Burke: 020 7298 1521

Executive Assistant to Hans Ulrich Obrist
Laura Macfarlane: 020 7298 7555

Personal Assistant to Hans Ulrich Obrist
Laura Norman: 020 7298 1508

Lizzie Cottrell: 0207 298 1509

Programmes

Head of Programmes (on leave)
Lizzie Carey-Thomas

Chief Producer
Jo Paton

Gallery Manager
Mike Gaughan

Installation and Production Manager
Joel Bunn

Curator, Exhibitions and Design
Rebecca Lewin

Curator, Exhibitions and Public Art
Melissa Blanchflower

Assistant Exhibition Curator
Joseph Constable

Assistant Exhibition Curator
Natalia Grabowska

Curator, Live Programmes and General Ecology   
Lucia Pietroiusti

Curator at Large, Live Programmes
Claude Adjil

Assistant Curator, Live Programmes
Kostas Stasinopoulos

Producer, Live Programmes
Holly Shuttleworth

Education Curator
Alex Thorp

Assistant Education Curator
Jemma Egan

Assistant Education Curator
Joanna Slusarczyk

Education Projects Curator
Amal Khalaf

Assistant Projects Curator
Elizabeth Graham

Digital

Chief Technology Officer
Ben Vickers: 020 7298 7546

Strategic Projects Manager
Sophie Netchaef: 020 7298 1546

Digital Curator
Kay Watson: 020 7298 1529

Assistant Digital Curator
Eva Jäger

CRM Manager
Lisa Benson: 020 7298 7556

 

Communications, Print & Digital

Head of Communications
Rose Dempsey: 020 7298 1520

Director of 2020 Campaign
Claire Eva: 020 7298 7547

Head of Content
Jesse Ringham: 020 7298 7543

Communications Print Manager
Mary Lehner: 020 7298 1528

Digital Content and Social Media Editor
Roisin McVeigh

Audience Development and Communications Executive
Jacquie Rosenbach: 020 7298 7558

Email: [email protected]

Development, Events & Commerce

Head of Corporate Partnerships

Erica Boyer: 020 7298 1532

Corporate Partnerships Executive
Octavia Stead: 020 7298 7559

Corporate Relationships Manager
Emma Reyburn: 020 7298 7553

Philanthropy Manager
Esmé Lowe020 7298 7557

Head of Patrons
Antonia Grosse: 020 7298 7557

Patrons Executive
Kitty Hadaway: 020 7298 7593

Patrons Administrator
Katya Pereira: 020 7298 1545

Development and Planning Officer
Ella Fallows: 020 7298 1522

Editions Sales Manager
Tanya Karina Pragnell Lopez: 020 7298 1511

Prints Assistant
Eva Duerden

Matt Johnstone (on leave)

Head of Events
Duncan Welsh: 020 7298 1518

Events Sales Manager
Sara Cash: 020 7298 1533

Events Manager
Alex Russell: 020 7298 1531

Events Manager
Victoria Moore: 020 7298 7594

Events

RSVP: 020 7298 1503

Development
Email: [email protected]

Events
Email: [email protected]

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LobbyDesk

LobbyDesk

Serpentine Gallery lobby desk. Photo Copyright: readsreads.info
Directors and Executive Support

Directors and Executive Support

2013
Communications

Communications

2013
Development & Events

Development & Events

2013
Development & Events 2

Development & Events 2

2013

Harold Offeh We are the real sculptures 6

Harold Offeh

Family Weekend: We are the real sculptures!

2018
Photograph: Manuela Barczewski