Facilities & Access

The Galleries have full disability access and facilities.

If you have any special access requirements, please contact the Visitor Experience team:

T: +44 020 7402 6075
information@serpentinegalleries.org

WiFi
Connect to our free public WiFi in the Galleries to access the Bloomberg Connects digital guide and discover more about our current exhibitions and programme.

Toilets & Baby Changing

Our toilets and baby changing are open to visitors.

There are accessible/gender-neutral toilets in both galleries. Please speak to a member of the Visitor Experience team if we can make your experience more accessible.

Bikes

There are dedicated cycle parking within the grounds of both galleries and there are Cycle Hire Docking Stations nearby. Bicycles can be parked at the owner’s own risk.

Car Parking

There is metered car parking in Kensington Gardens and Hyde Park. We encourage visitors to walk or use public transport where possible.

Bags and Luggage

There are no cloakroom facilities and we cannot accommodate large holdalls, rucksacks or wheelie bags during your visit. Only one, reasonably sized, personal bag per visitor is permitted which must be worn across the front or side to avoid accidental damage to artworks. Thank you in advance for your understanding.

Wheelchairs

Each gallery has a wheelchair available. All spaces are wheelchair accessible.

Mobility

Stools are available upon request. Please ask a member of the Visitor Experience team. 

Blind and visually impaired visitors

All of our exhibition guides are in large print. 

Our Gallery Hosts are regularly trained to introduce and discuss the artworks with all visitors.

Curator tours take place periodically. Please check our What’s On page to find out when the next tour is scheduled or sign up for our newsletter to get updates straight to your inbox.

Audio description

We have curated and produced audio tours that interpret the exhibition or feature additional supplementary content. These can be listened to via the Bloomberg Connects App on your mobile. 

Dogs

Only assistance dogs are permitted inside the galleries.

There are several dog rings and a water bowl outside the Serpentine South Gallery where dogs can be kept for short visits at the owner’s risk.

Dogs on leads are welcome inside the Serpentine Pavilion.